RDPCORE empowers businesses with next-generation infrastructure, built for performance and reliability.

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SLA Hands-On Time 
Priority Technical Support Service

Enhance your enterprise service quality with SLA Hands-On Time! Our SLA Hands-On Time solution with premium technical support and priority response ensures uninterrupted operation of your critical systems. With guaranteed response times and expert team support, our SLA Hands-On Time service is by your business 24/7. Secure your business continuity with SLA Hands-On Time!

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+1500

Happy Customer

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+2000

Website hosted

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+7490GB

Secure Backup

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+1000

Positive Feedback

Special price

20 €

starting prices

Full Support

Our Support Team is Ready 24/7

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Professional Services & Pricing

Comprehensive hosting solutions with transparent pricing for all your business needs

Web Hosting Application Services

Professional hosting solutions and management tools for your websites

Shared Hosting Management Support

Complete server management including updates, automated backups, and 24/7 security monitoring

€50 monthly

Daily Automatic Backups

Automated daily backups with JetBackup and R1Soft solutions, ensuring your data is always safe

€10 monthly

Enhanced DDoS Protection

Advanced protection layer beyond standard security measures to protect against attacks

€10 monthly

Website Migration Service

Professional migration from your previous hosting provider with zero downtime guarantee

€5-50 one-time

Website Setup & Installation

WordPress installation, theme setup, plugin configuration, and basic optimization

€20-100 one-time

Cloudflare Configuration

DNS setup, security configuration, and performance optimization for maximum speed

€2 per account

cPanel Account Upgrade

Additional Account Allocation in WHM Reseller Packages

1 € per user

VPS/VDS Services

Virtual server solutions with comprehensive support and management

Operating System Installation

10 formats included, €2 per additional format after exceeding the limit. All major OS supported

Free 10 formats included

Enhanced DDoS Protection

Additional security layer for maximum protection against sophisticated attacks

€10 monthly

Standard Panel Installation

Basic control panel setup and configuration with essential features

€25 one-time

Advanced Full Panel Installation

Complete panel setup with advanced features, custom configuration, and optimization

€50 one-time

Backup Restore Service

Professional backup restoration and data recovery with integrity verification

€10 one-time

License Installation

cPanel, DirectAdmin, Proxmox and other license setup with full configuration

€10 one-time

Installation with Custom ISO

Custom ISO installation for specialized operating systems and configurations

€10 one-time

Kernel Settings / GRUB Configuration

Advanced kernel configuration and GRUB bootloader setup for optimal performance

€10 one-time

Service Level Agreements (SLA)

Choose the support level that best fits your needs

Feature
SLA 1
Basic
SLA 2
Standard
SLA 3
Premium
Automatic Backup
Security Coverage
Basic
Advanced
Full Security Package
NMS & Proactive Support
Problem Resolution / Hardware / Software Issue Resolution
Service Monitoring & Software Updates
Weekdays, Business Hours
24/7 Continuous Monitoring
Software Installation & Support
Software Installation
PHP, MySQL, etc.
Full Management
Installation, Troubleshooting
Optimization
Technical Remote Access Support
Emergency Response
System Recovery
Emergency Response Support (Response Time)
Business Days Only
15 Hours Coverage (7/12)
1 Hour Response (24/7)
Pricing
€50 monthly
€100 monthly
€150 monthly

Services for Rack Colocation

Physical infrastructure and power solutions for your rack equipment

Setup Fee

No setup costs for Rack Colocation services - get started immediately

0 € one-time

Price for each additional or started 100W

Additional power consumption over the maximum reserved service power capacity

9 € monthly

Increased Power Supply to 25 A

Maximum power input 5.5 kW for high-performance equipment and intensive operations

22 € monthly

Additional Power Supply 16 A

Maximum power input 3.5 kW for moderate power requirements

12 € monthly

Additional Power Supply 25 A

Maximum input 5.5 kW for high-demand equipment and enterprise operations

62 € monthly

Remote Hands

On-site technical support including server power management, cable replacement, and hardware assistance

€20-€50 per hour

Services for Colocation

Professional colocation services with network connectivity and power solutions

Setup Fee

No setup costs for Rack Colocation services - get started immediately

0 € one-time

Private VLAN

Dedicated virtual network for secure communications between your servers

3 € monthly

Extra 100 Mbps uplink

Additional bandwidth for increased performance and data transfer capacity

5 € monthly

Extra 1 Gbps uplink

High-speed connection for demanding applications and heavy traffic

10 € monthly

Extra 10 Gbps uplink

Ultra-high speed connection for enterprise needs and data-intensive operations

25 € monthly

Managed switch

Rent, NbD HW service - Professional managed network switching solution

15 € monthly

Unmanaged switch

Rent, NbD HW service - Basic unmanaged network switching solution

10 € monthly

PDU Power Distribution Units

PDU 1x C14-1x CEE 7/5, 230V
PDU 1x C14-2x CEE 7/5, 230V
PDU 1x C14-3x CEE 7/5, 230V
PDU 1x C14-4x CEE 7/5, 230V

€ 15 one-time fee

1U PDU 8x CEE 7/5, 230V

Rack-mount power distribution unit for multiple device connections

€ 18 one-time fee

Extra intelligent electric outlet

Electric outlet on ePDU - Smart power management with remote monitoring

€ 10 monthly

Cross-Connect & Contractual Services

Inter-datacenter connectivity and professional technical services

Metallic cable Cat5e

Max 100m, patch - Standard copper connection for reliable data transfer

€65 setup
€15 monthly
Max 100m, patch cable

Metallic cable Cat6

Max 50m, patch - Enhanced copper connection for higher performance

€115 setup
€15 monthly
Max 50m, patch cable

Fiber cable MultiMode 1 pair

Patch - Short-range fiber connection for high-speed data transfer

€335 setup
€15 monthly
Patch connection

Fiber cable MultiMode 7 pairs

1U ODF - Multi-strand short-range fiber for redundancy

€810 setup
€15 monthly
1U ODF connection

Fiber cable SingleMode 1 pair

Patch - Long-range fiber connection for extended distances

€340 setup
€15 monthly
Patch connection

Fiber cable SingleMode 7 pairs

1U ODF - Multi-strand long-range fiber for extended connectivity

€810 setup
€15 monthly
1U ODF connection

Extra server administration in common working hours

Professional server management during standard business hours

-
€70 per hour
Business hours only

Extra server administration outside regular working hours

Professional server management outside standard business hours

-
€110 per hour
After hours & weekends

Extra server administration outside regular working hours

Penalty fee for violating network specifications and policies

-
€110 one-time
Policy violation

Shipping a technology on address in the Czech Republic

One server in tower size, packing included - Hardware delivery service

-
€50 one-time
Including packaging

Choose RDPCore service for
the bestSLA Hands-On Time experience.

With our SLA Hands-On Time solutions, we guarantee fast response, safe and uninterrupted service. We provide optimized solutions to grow your business.

Fast Response Time

Solve problems instantly with rapid response in emergencies.

Advanced Security

Stay secure with security solutions that protect your customer data.

High Performance

Achieve high speed and performance with our optimized infrastructure.

24/7 Technical Support

Our expert support team is always by your side for your questions and needs.

Data Analysis

Optimize your business by analyzing your data.

Flexible Management

Dynamically manage your resources according to workload.

Professional SLA Hands-On Support

Professional SLA Hands-On Support

Experience premium technical support with our SLA Hands-On Time services! Our dedicated team of expert technicians provides rapid, hands-on assistance for all your server and infrastructure needs. With guaranteed response times and priority support levels, you can rest assured that your technical issues will be addressed quickly and efficiently. Whether you need system configuration, troubleshooting, performance optimization, or emergency support, our skilled technicians are ready to provide immediate, hands-on assistance to keep your systems running smoothly.

Features and Benefits of SLA Hands-On Support

Take advantage of our comprehensive SLA Hands-On support services, designed to provide peace of mind for your business operations. Our service includes guaranteed response times, priority ticket handling, and direct access to senior technical experts. Benefit from proactive system monitoring, regular maintenance tasks, security updates, and performance optimization services. With flexible SLA packages, detailed activity reporting, and round-the-clock availability, you can choose the level of support that matches your business needs. Our experienced team ensures your systems receive the expert attention they require, exactly when you need it. Select our SLA Hands-On Time service today and ensure your infrastructure receives the professional support it deserves!

Features and Benefits of SLA Hands-On Support

Frequently Asked Questions


What are the advantages of your hosting service?
Our hosting service offers high performance, reliability, and 24/7 technical support. With SSD storage, backup services, and an easy-to-use control panel, we ensure your website runs smoothly.
How can I increase the loading speed of my website?
To increase your website's loading speed, you can use a CDN, optimize your images, and implement caching plugins. Additionally, our SSD storage and optimized server configurations help your site load quickly.
How can I obtain an SSL certificate?
You can easily obtain an SSL certificate from your control panel. We offer a free Let's Encrypt certificate with automatic installation. For more comprehensive needs, we also have premium SSL options available.
What is your uptime guarantee for the servers?
We provide a 99.9% uptime guarantee for our servers. This means your website will be accessible nearly without interruption. Our redundant system infrastructure and rapid response team are in place for any potential outages.
How can I upgrade my hosting package?
To upgrade your hosting package, you can use your customer panel or contact our customer service. The upgrade process usually happens instantly and does not cause any downtime on your site.

We're Here to Help You

Our expert support team is available 24/7 to answer your questions and provide solutions to any issues you may encounter.

24/7 Live Support
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How can we help you today?

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Average Response Time
98%
Customer Satisfaction
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